Terms
Terms and Conditions of Sale
Our terms and conditions of sale, together with your order, confirmed by an order confirmation or a receipt, constitute the entire contractual basis for the purchase. These provisions apply as a binding contract for goods and services purchased via www.tromsoalpinpark.no, over the counter at the facility and directly from an agent.
1. General terms and conditions
1.1. Anyone ordering on www.tromsoalpinpark.no must be 18 years of age or older. This applies to all goods and/or services that can be ordered on the applicable website.
1.2. Check the confirmation you receive to ensure that it is in accordance with the order. The buyer is responsible for ensuring that the contract/order confirmation is in accordance with the order.
1.3. Tromsø Alpinpark AS disclaims liability for errors made by guests if they have not followed our terms and conditions. The terms and conditions protect you as a guest and Tromsø Alpinpark as a distributor.
2. Order
2.1. A booking is binding as soon as a booking number has been assigned to the guest and payment has been completed. It is the guest’s responsibility to check that the arrival and departure dates and other information that is important for the booking are correct.
2.2. You will receive an email when you have completed the booking, provided that you have used a correct and valid email address.
2.3. Tromsø Alpinpark and our partners are responsible for ensuring that your login information is not misused, resold to third parties or otherwise distributed without your consent.
2.4. In connection with your booking, you agree that we may send relevant information to your email address.
3. Prices
3.1. All prices are stated in NOK (Norwegian kroner). Agreed prices are binding for all parties. Tromsø Alpinpark reserves the right to make changes to the price as a result of increased costs for purchasing goods and services, increased taxes or other circumstances beyond the control of the point of sale. 3.3. Tromsø Alpinpark reserves the right
to make changes to the price as a result of increased costs for purchasing goods and services, increased taxes or other circumstances beyond the control of the point of sale.
4. Payment
4.1. When booking/purchasing, the amount must be paid in full. The guest must bring and show the booking confirmation upon arrival.
4.2. Tromsø Alpinpark uses a payment solution from Nets and you can pay with Visa, Mastercard, Visa prepaid and Bankexcept. The transaction itself is handled by Teller.
4.8. When paying by invoice, an invoice fee of NOK 49 will be added. The main payment will be due 30 days before arrival. Orders that have not been paid by the due date may be canceled by the seller, and ordinary cancellation terms apply.
5. Cancellation and change
5.1. All cancellations of activities/experiences/services must be made in writing to Tromsø Alpinpark at booking@tromsoalpinpark.no.
5.2. The customer is responsible for their own, relevant insurance premiums that apply to the trip and the booking/rental. For example, travel and leisure insurance as well as travel and liability insurance.
5.3. See specified cancellation conditions under the applicable product; ski school section 9, activity section 10, event section 11.
6. Force Majeure and unsatisfactory weather conditions
6.1. Tromsø Alpinpark and our subcontractors are not responsible for unsatisfactory weather conditions, closed facilities or other circumstances beyond the facility’s control. We reserve the right to make any errors in pricing, descriptions of services and technical problems that may arise.
7. Terms and conditions for lift tickets (prepared by the National Association of Alpine Resorts)
7.1. Lift passes are personal and may not be transferred.
7.2. In the event of a lost/lost card, a new season pass can be purchased for a fee of NOK 100, plus a Skidata card for NOK 80.
7.3. There is no right of return on lift passes.
7.4. In the event of misuse or violation of the alpine trail rules, the lift pass can be destroyed without compensation.
7.5. No compensation is given in the event of unforeseen downtime, e.g. in the event of bad weather, power outages, machine failures, etc.
7.6. Parts of the competition trails may be reserved for competition and training on certain days.
7.7. A Skidata card is mandatory for all types of cards due to the contactless ticket system. If you have a Skidata card without technical problems, this can be recharged and reused. If you do not have a Skidata card, this can be purchased for NOK 80 in addition to the lift pass price.
7.8. Children 0-6 years old receive a free lift pass when using a helmet and Skidata card. All children under 7 years of age must carry a Skidata card with a valid lift pass. Free lift passes are loaded onto the Skidata card in the Skishop.
7.9. The guest is responsible for presenting the discount coupon/voucher/gift card/student ID before purchasing a lift pass. No refunds will be given afterwards.
7.10. Groups of more than 10 people can receive up to 15% discount on lift passes in Tromsø Alpinpark against a joint payment for the group. Requests for group discounts should be sent to booking@tromsoalpinpark.no.
7.11. There is no right of return/deposit on Skidata cards
7.12. The guest is obliged to familiarize himself with which lifts are running and which slopes are open before purchasing a lift pass. No refunds will be given afterwards.
7.13. The guest is obliged to assess the weather and snow conditions based on his skiing/snowboarding skills, before purchasing a lift pass. No refunds will be given afterwards.
7.14. Tromsø Alpinpark is responsible for ensuring that information about which lifts and slopes are in operation is available to the guest.
7.15. Refund in the event of an interruption in operation, see further details under point 12.
7.16. Refund in the event of illness or injury; in the event of illness or injury, the card user will be entitled to a proportional refund of the card expenses for the time the card could not be used. The injury or illness must be documented by a doctor’s certificate upon request.
8. Terms and conditions for ski rental
8.1. Valid identification is mandatory when renting equipment. This also applies to pre-booked and paid equipment.
8.2. All payments are made in advance. Refunds of the rental amount are only made in the event of illness/injury against a doctor’s certificate.
8.3. Alpine skis can easily be confused. Remember what the skis look like (keep the receipt with the barcodes noted) and where you place the skis! It is not permitted to hand over, rent out or sell rented equipment.
8.4. Equipment must only be used on marked and prepared slopes. Damage to the equipment from other use must be replaced.
8.5. The lessor is not responsible for theft of the equipment. During the rental period, the lessee is responsible for storing the equipment in a safe place. In the event of theft, the lessee must replace the equipment. 8.6
. The lessor is not responsible for personal injuries suffered by the lessee, property or third parties during the rental period.
8.7. No refunds will be given for cancelled rentals unless a written medical certificate is provided.
8.8. The equipment must be returned to the lessor during opening hours at the end of the rental period.
8.9. It is the lessee’s responsibility to approve the equipment before use.
8.10. The lessee is aware that the binding on alpine skis is of the release type. This reduces the risk of injury, but is no guarantee of safety. There are no release bindings on snowboards.
9. Terms and conditions for ski school
9.1. Payment for ski school must be made before the lesson starts, either online or over the counter.
9.2. In the event of cancellation or change up to 48 hours before the start of the lesson, the full amount will be refunded minus a fee of NOK 200.
9.3. In the event of cancellation less than 48 hours before the start, a doctor’s certificate is required for a refund, minus a fee of NOK 200.
9.4. For you as an adult: For those of us who work in the ski school, it is very good if we are notified before the lesson starts if the child has any special needs. It makes it easier for us to give the children the best experience. Parents should also remember that the children come with energy and with food in their stomachs. Then they will get the most out of the ski school.
9.5 In the event of illness and a doctor’s certificate, a full refund is given.
10. Terms of activity
10.1. To cancel or change a booked activity, please contact booking@tromsoalpinpark.no.
10.2. Payment for the activity must be made before the activity starts, either online or over the counter.
10.3. Cancellation can be made free of charge within 7 days before the activity day unless otherwise specified.
10.3. Cancellation between 2-6 days before arrival: 50% refund.
10.4. Cancellation after 48 hours before the start time: no refund.
10.5. In the event of illness and a medical certificate, a full refund will be given.
10.6. Tromsø Alpinpark reserves the right to cancel the activity if it is not safe to carry out the activity for safety reasons (for example, due to the weather). In the event of such cancellation, a full refund will be given unless the parties agree to change the time of the activity.
10.7. Tromsø Alpinpark reserves the right to cancel the activity if conditions are not met, such as the minimum number of participants, etc. If this occurs, the customer will be notified the day before the activity. If the customer does not accept the change in time for the activity, a full refund will be given.
11. Ski safety
In collaboration with the Norwegian Alpine Resorts Association, ALF.
11.1. We want all our ski guests to wear helmets, show consideration for other skiers and snowboarders and follow the ski regulations. It should be safe to ski with us, and then we all have a responsibility for our own driving.
11.2. Responsibility to avoid injury: You must behave in a way that does not injure yourself or others.
11.3. Adjust your speed to the conditions: You must drive in a controlled manner, adjusting your speed and driving style to your skill, terrain, road conditions and traffic in the facility.
11.4. Duty to give way: If you are approaching from behind (from above), you are responsible for avoiding a collision.
11.5. Overtaking/going downhill: It is prohibited to drive straight downhill except during organized training. If you drive past another skier/snowboarder, you must give them sufficient space for both controlled and uncontrolled movements.
11.6. Starting, driving into or turning uphill on the slope: If you drive into or turn uphill on a slope, you must ensure that this happens without endangering yourself or others. The same applies to driving after stopping.
11.7. Do not stop/sit in narrow or difficult-to-see places.
11.8. On foot on the slope: If you are on foot, you must only use the outer edges of the slope.
11.9. Ski stops/safety straps: Ski stops/safety straps are mandatory. Check that the bindings are adjusted correctly.
11.10. Respect signs: Follow signs, markings and instructions.
11.11. Help in the event of accidents: In the event of injuries, everyone has a duty to help. Witnesses and participants are obliged to provide personal information. Alpine skiing is associated with a certain degree of danger, so please be careful. Drugs and skiing do not mix. Violation of ski regulations may result in expulsion from the facility and destruction of lift tickets without refund.
12. Operational interruption
12.1. In the event of a service interruption – that is, when the lift is out of service and/or when more than 50% of the total ski slopes at the time of purchase cannot be used – the cardholder is entitled to a proportional refund for the time the lift pass cannot be used. The service interruption must last at least 30 minutes and the sum of the service interruptions must constitute more than 1/3 of the lift pass’s validity period. No refund is given when purchasing a day pass, half-day pass or hourly pass.
12.2. Service interruptions beyond the control of the ski resort management (force majeure): In the event of a service interruption beyond the control of the ski resort, the refund shall correspond to 50% of the proportional refund to which the cardholder is entitled under the previous point. This applies to operational interruptions due to, for example, weather and wind conditions, landslides, lightning strikes, flooding, fire, power outages, strikes, etc. and which constitute circumstances that the facility could not reasonably be expected to take into account at the time of purchase. It is up to the facility to document that the operational interruption is due to such circumstances and that the facility has not had the opportunity to avoid or overcome the consequences of these.
Based on the above provision, it must be clear that the cardholder is not entitled to the full purchase price, only a proportional refund for the time the season pass cannot be used. The maximum amount that can be refunded in the event of a lack of snow is 50% of the lift pass purchase price. This assumes that the facility is unable to open for the season. On the other hand, if the facility is open for more than 1/3 of the season, the cardholder is not entitled to a refund.
In other words, it is for closed days exceeding 1/3 of the season’s total number of ski days that the cardholder can claim a refund. The refund shall be 50% of the proportional share of the time the lift pass cannot be used. This is a calculation where the value of the lift pass must be divided by the number of days in the season. This “day rate” is decisive for the size of the refund claim.
It is in the nature of the matter that any refund claim cannot be settled until after the season has ended. Until the end of the season, the facility owner may accordingly reject any refund claims. Any claims for refund must be made to the facility owner after this time.
13. Data storage
Your privacy is important to Tromsø Alpinpark and we take our responsibility for the security of your personal information very seriously.
We are committed to protecting your personal information and practicing transparency about the information we collect about you and what we do with it.
To reflect the latest changes in privacy legislation, and our commitment to transparency, we have updated our Privacy Policy.
14. Privacy
Tromsø Alpinpark respects your privacy and processes personal data as a data controller in accordance with the Personal Data Act. These terms and conditions provide you with information about how we process information about you.
14.1 We process visitor information. This is information that the server automatically generates when someone visits our website. This typically includes which pages have been downloaded, time, which page you came from, IP address, type of device (e.g. iPhone), type of browser and operating system. Visitor information is used anonymized for the purpose of operating and further developing the websites. If you fill in information in registration forms, we will also process the information that you fill in the registration forms. This information is used to administer the services. Your e-mail address may be used to send you advertising if you have consented to this or it is otherwise permitted under Norwegian law. We also process your inquiries and feedback if you voluntarily contact us, or provide feedback about our websites.
14.2 Links; www.tromsoalpinpark.no may contain links to websites owned and operated by others. These privacy terms apply only to www.tromsoalpinpark.no, and we are not responsible for how your personal information is processed on external sites.
14.3 We use cookies. These are data packages that are stored on your device. Our cookies are used to adapt the websites to your use and your settings, as well as to conduct anonymous surveys about user behavior on the websites and register the number of visitors. Cookies can also be used for user-directed marketing in accordance with applicable legislation. You can choose to reject cookies in your browser. Through a function in your browser, you also choose whether/when to delete cookies.
